Same question. Only the runbook you can open.

Produced by the same ask path with the reviewer trace left off. Denied titles are not in this JSON.

{
  "requester": {
    "email": "maya.chen@harborline.example",
    "name": "Maya Chen",
    "title": "Payments on-call SRE",
    "directGroups": [
      "company",
      "payments-oncall"
    ],
    "expandedGroups": [
      "company",
      "payments-oncall",
      "sre",
      "engineering"
    ]
  },
  "query": "What's the outage runbook for the payments API?",
  "answer": "Maya Chen can open 1 document that matches this question.\n\nFrom “Payments API outage runbook”:\nImmediate actions\n1. Confirm you are the payments primary, or page that primary before changing traffic.\n2. On the payments-api golden dashboard, confirm the authorization error rate has stayed above 2% for five minutes.\n3. Turn on rollback flag harbor-rollback-77. New authorizations move to the last known-good processor path.\n4. If the error rate is still climbing after ten minutes, drain canary cell pay-api-cell-3 and leave cells 1 and 2 serving.\n\nEscalate\nPage the payments engineering manager if harbor-rollback-77 has not brought the error rate under 0.5% within fifteen minutes.",
  "blocks": [
    {
      "documentId": "pay-sre-runbook",
      "title": "Payments API outage runbook",
      "viewUrl": "https://runbookhub.harborline.example/docs/pay-sre-runbook",
      "sections": [
        {
          "heading": "Immediate actions",
          "text": "1. Confirm you are the payments primary, or page that primary before changing traffic.\n2. On the payments-api golden dashboard, confirm the authorization error rate has stayed above 2% for five minutes.\n3. Turn on rollback flag harbor-rollback-77. New authorizations move to the last known-good processor path.\n4. If the error rate is still climbing after ten minutes, drain canary cell pay-api-cell-3 and leave cells 1 and 2 serving."
        },
        {
          "heading": "Escalate",
          "text": "Page the payments engineering manager if harbor-rollback-77 has not brought the error rate under 0.5% within fifteen minutes."
        }
      ]
    }
  ],
  "citations": [
    {
      "id": "pay-sre-runbook",
      "title": "Payments API outage runbook",
      "viewUrl": "https://runbookhub.harborline.example/docs/pay-sre-runbook",
      "updatedAt": "2026-10-28T15:04:00.000Z",
      "snippet": "1. Confirm you are the payments primary, or page that primary before changing traffic. 2. On the payments-api golden dashboard, confirm the authorization error rate has stayed above 2% for five minutes. 3. Turn on rol…",
      "grant": "Matched allowedGroups: payments-oncall",
      "score": 4.569
    }
  ],
  "sources": [
    {
      "id": "pay-sre-runbook",
      "title": "Payments API outage runbook",
      "viewUrl": "https://runbookhub.harborline.example/docs/pay-sre-runbook",
      "body": "## Immediate actions\n1. Confirm you are the payments primary, or page that primary before changing traffic.\n2. On the payments-api golden dashboard, confirm the authorization error rate has stayed above 2% for five minutes.\n3. Turn on rollback flag harbor-rollback-77. New authorizations move to the last known-good processor path.\n4. If the error rate is still climbing after ten minutes, drain canary cell pay-api-cell-3 and leave cells 1 and 2 serving.\n\n## While that runs\nDo not rotate merchant credentials from this page. Security owns that hold.\nDo not give merchants an internal cell name or this flag name.\n\n## Escalate\nPage the payments engineering manager if harbor-rollback-77 has not brought the error rate under 0.5% within fifteen minutes."
    }
  ],
  "index": {
    "datasource": "runbookhub",
    "displayName": "Runbook Hub",
    "documentCount": 9,
    "userCount": 7,
    "groupCount": 10,
    "warnings": [],
    "indexedAt": "2026-11-05T06:46:23.987Z"
  }
}